Custom Order

At ThreadNeedle, we understand that individuality matters. That's why we offer the option for custom orders, allowing you to personalize your jacket and create a unique piece that reflects your style. Here are the key points of our Custom Jacket Order Policy:

Order Process:

Contact Us: Reach out to our customer service team to express your interest in a custom jacket order. You can do this through email, phone, or our designated custom order form on the website.

Design Consultation: Our experienced team will guide you through the design process, discussing options such as materials, colors, sizes, and any additional customizations you have in mind.

Quote and Payment: Once the design details are finalized, we will provide you with a customized quote. Upon your approval, we will proceed with the order. Full or partial payment may be required, depending on the order details.

 

Customization Options:

Materials: Choose from a selection of high-quality materials, including leather types, fabrics, and embellishments.

Sizing: Provide your exact measurements to ensure a perfect fit or select from our standard sizing options.

Design Elements: Personalize your jacket with unique design elements, such as embroidery, patches, or special linings.

 

Approval Process:

Design Proof: Before production begins, we will provide you with a design proof for your approval. This ensures that the final product aligns with your vision.

Changes: Minor adjustments can be made during the approval process, but significant changes may incur additional costs and production time.

 

Return Policy:

Custom orders are non-returnable and non-refundable unless the product is defective or does not match the approved design.
Timeline:

Custom orders may take longer to produce than standard items. We will provide you with an estimated timeline during the consultation process.
Creating your custom jacket is a collaborative and exciting experience. Our goal is to bring your vision to life, and we look forward to delivering a personalized piece that exceeds your expectations. If you have any questions or wish to start the custom order process, please contact our customer service team.